Help Center

Shipping in the UK:

1st Class Signed For (FREE SHIPPING): *Estimated Delivery: 1-3 Working Days.* Your parcel has to be signed for. For this option, the product page will state that it is eligible for 1-3 day shipping, if the product does not specify that you’ll receive your product in this time frame we will be producing your piece to order. This will take 2-4 weeks for production, you should receive your piece after 3-4 weeks from the date you placed your order with us!

 

Shipping Taxes:

Some countries where duty taxes or import charges apply you the customer are liable to pay these extra fees. We advice you check your countries policy to make sure you know the extra fees that may apply. We ship from the UK to you!

MADE TO ORDER PRODUCTS:

Worldwide Shipping (FREE SHIPPING): 

Please allow at least 4-6 weeks production time. We will then ship your custom made jewellery out with the delivery service you picked at the checkout. Your personalised products take time to craft to perfection. When you're wearing your custom jewellery you'll know it was worth the wait. 

*These are estimated production times, however sometimes it can take longer due to multiple factors such as bad weather, strikes, holidays and many other things out of our control. Please understand that a customised product must be made to yours and ours highest standards of quality and has to be tested to ensure pristine quality. Once you're wearing it you'll know it was worth the wait.*

1. We will send you a text/email regarding the estimated time to make your custom jewellery. If you do not respond to our text/email after 3 days we will then start working on your custom jewellery.

What happens if your order hasn't arrived?

If you live in the UK and your order hasn't arrived after 3 working days of the estimated delivery time please send us an email.

If you live outside the UK and your order hasn't arrived after 10 working working days of the estimated delivery time please send us an email.

We have receipts of every order so we know when your parcel has been delivered or delivery was attempted. If the parcel is at your local delivery office then please contact them to get it redelivered. 

If the goods are lost by our courier you will need to open a claim against them, if you need any help simply contact us through email or our instagram @adamans_uk

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & Klarna. 
• Cash on Delivery is available to certain clients

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer a full refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged, in their original packaging and accompanied by proof of purchase. Returned items must also be in resellable condition. Some custom orders may not be refundable. 
• For returns, please email sales@adamansjewellery.com with the subject 'Returns' and include your order number, name and the reason for the return.
• ADAMANS will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 7 business days.

Our support team is always happy to guide you at any step!

No! Our warehouse will ship your items separately and there will be different delivery times.

Our customer support team work 7 days a week to provide you with answers and solutions as quickly as possible. We have a selection of sympathetic and solution-oriented staff who will solve any problems. So you can rest assured that if any problems arise, we will resolve it as soon as possible. Please submit a form on our Contact Us page