Shipping in the UK:1st Class Signed For (FREE SHIPPING): *Estimated Delivery: 1-3 Working Days.* Your parcel has to be signed for. For this option, the product page will state that it is eligible for 1-3 day shipping, if the product does not specify that you’ll receive your product in this time frame we will be producing your piece to order. This will take 2-4 weeks for production, you should receive your piece after 3-4 weeks from the date you placed your order with us!
Some countries where duty taxes or import charges apply you the customer are liable to pay these extra fees. We advice you check your countries policy to make sure you know the extra fees that may apply. We ship from the UK to you!
MADE TO ORDER PRODUCTS:
Please allow at least 4-6 weeks production time. We will then ship your custom made jewellery out with the delivery service you picked at the checkout. Your personalised products take time to craft to perfection. When you're wearing your custom jewellery you'll know it was worth the wait.
*These are estimated production times, however sometimes it can take longer due to multiple factors such as bad weather, strikes, holidays and many other things out of our control. Please understand that a customised product must be made to yours and ours highest standards of quality and has to be tested to ensure pristine quality. Once you're wearing it you'll know it was worth the wait.*
1. We will send you a text/email regarding the estimated time to make your custom jewellery. If you do not respond to our text/email after 3 days we will then start working on your custom jewellery.
What happens if your order hasn't arrived?
If you live in the UK and your order hasn't arrived after 3 working days of the estimated delivery time please send us an email.
If you live outside the UK and your order hasn't arrived after 10 working working days of the estimated delivery time please send us an email.
We have receipts of every order so we know when your parcel has been delivered or delivery was attempted. If the parcel is at your local delivery office then please contact them to get it redelivered.
If the goods are lost by our courier you will need to open a claim against them, if you need any help simply contact us through email or our instagram @adamans_uk